We want you to love what arrives. Here is how we handle it if something is not right, written plainly so there are no surprises.
The short version
We do not accept returns for change of mind. Because our pieces are worn close to the skin, we cannot resell a returned item.
We replace items that arrive damaged or defective, subject to the conditions below.
What we cover
We will arrange a replacement if:
- Your piece arrived broken, bent or visibly damaged
- There is a manufacturing defect, such as a faulty clasp, a missing stone or a plating flaw
- You received the wrong item
What we do not cover
- Change of mind, or the piece not looking as expected on you
- Damage from wear, drops, chemicals, perfume or improper storage
- Natural fading of plating over time with regular wear
What we need from you
This part matters, so please read it before you open your parcel.
- Record an unboxing video. Start filming before you break the seal and keep it running continuously until the piece is fully unwrapped. A video that starts after the package is open cannot be accepted.
- Photograph the damage clearly, along with the outer packaging and the invoice.
- Contact us within 48 hours of delivery at sayhello@tijauri.in or on WhatsApp at +91 79966 00017, with your order number and the video and photos attached.
What happens next
We will review your claim within 2 working days. If it is approved, we will arrange a reverse pickup at no cost to you and dispatch a replacement. If the piece is out of stock, you can choose a different piece of equal value or take a full refund. Approved refunds go to your original payment method within 7–10 working days.
Returning the item
Items sent back must be unused and in original condition, with packaging intact.
Cancellations
You can cancel an order any time before it is dispatched. Message us and we will help. Once it has shipped, cancellation is not possible.
Questions?
Message us on WhatsApp or write to sayhello@tijauri.in.